Hillgrove Hotel Terms and Conditions

MONAGHAN ACCOMMODATON

All offers are correct at time of going to print. Offers are subject to availability and can be changed without notice at the Managers discretion.
Offers are not valid Bank Holiday Weekends or Christmas and New Years, unless otherwise stated.
No booking is confirmed until Hotel receives your deposit.
To confirm a booking, a non refundable deposit is required per room. Strictly no exceptions. Non-deposited rooms will be held for 3 days max and then they will be automatically released.
All deposits are strictly non-refundable.
When numbers drop on group bookings, price will have to be reviewed. On Murder Mystery, CSI and Faulty Towers Packages a minimum of 20 persons is required.
Should these numbers drop, surcharges will apply.
If people request a specific room (i.e. New Wing or specific room number), there is a charge of E20 per booking

Cancellation Policy:

At least 48 hours notice should be given if you wish to alter or cancel your booking. Failure to give 48 hours notice of cancellation will result in a cancellation charge equal to one nights stay or loss of deposit.
Deposits are non-refundable, but may be transferred to another date at Managers discretion.
Deposits cannot be transferred unless your cancelled room can be sold in the meantime.
Group Cancellation deposits cannot be offset against others bills.
No Shows without cancellation, automatically lose entire deposit.
LIR SPA & WELLNESS CENTRE

Please make an appointment to avoid disappointment.
Please ensure to be in Spa 15 minutes prior to your appointment If you are late for your Spa appointment, the time will be deducted from your treatment Cancellation Policy: At least 72 hours notice should be given if you wish to alter or cancel your appointment. There is a 50% cancellation fee if the treatment is cancelled less than 72 hours prior to booking. If an appointment is not cancelled, or is cancelled on the day of the booking, 100% of the treatment price will be charged.
When booking a €40 Spa Special, please ensure to state this when booking, so you receive the discount.
When using Mud Rasul you are advised not to wear jewellery and please wear dark swimwear as mud may stain.

COMPLAINTS

Here at the Hillgrove Hotel, we pride ourselves in our customer care and standards of services and facilities. We are proud to state that we rarely receive complaints, however, when we do, we take them on board and try to rectify problems. Our bedrooms are all furnished with comment cards.

Should you feel you did not receive our normal standards on your visit,
please email: Audri Herron, Proprietor on audriherron@hillgrovehotel.com