Hillgrove Hotel Terms and Conditions
All offers are correct at time of going to print. Offers are subject to availability and can be changed without notice at the Managers discretion.
Offers are not valid Bank Holiday Weekends or Christmas and New Years, unless otherwise stated.
No booking is confirmed until Hotel receives your deposit.
To confirm a booking, a €50 non refundable deposit is required per room or per person (depending on type of booking). Strictly no exceptions. Non-deposited rooms will be held for 3 days max and then they will be automatically released.
All deposits are strictly non-refundable.
In the case of a Booking Fee, this is Non-Refundable, even in the event of a cancellation.
A valid credit card number is required for check in. If paying cash on arrival we also require a credit card for pre authorisation.
You will be asked for photograhic identification on check in.
When numbers drop on group bookings, price will have to be reviewed. On Murder Mystery, CSI and Faulty Towers Packages a minimum of 20 People is required.
Should these numbers drop, surcharges will apply.
If people request a specific room (i.e. a certain wing of Hotel or specific room number), there may be a charge of €10 per booking
We provide safes in every bedroom for your use. However, we accept no responsibility for any belongings in bedrooms, safes or lockers or anywhere on our property.
The hotel reserves the right to charge a noise disturbance fee if compensation is given to other guests due to noise. You may also be asked to leave the property immediately and no refund will be given.
All guest rooms and public spaces are 100% smoke-free. A €200 cleaning fee will be charged to any guest who violates the smoking policy.
DAMAGE / THEFT/ WASTE DISPOSAL
You will be charged for any damage you make to Hotel property, including abuse of hotel linen, towels, carpets and furniture, theft of hotel property, smoking in your room. Charges will also apply for excess litter, e.g. excessive bottles etc, not purchased on the premises.
Please note all deposits are non-refundable and non transferable. A non arrival without cancellation will automatically be charged the cost of the 1st nights stay. Group Cancellation deposits cannot be offset against others bills.
LIR SPA & WELLNESS CENTRE AND HAIR@HILLGROVE
PLEASE MAKE AN APPOINTMENT TO AVOID DISAPPOINTMENT.
Please ensure to be in Spa 15 minutes prior to your appointment If you are late for your Spa appointment, the time will be deducted from your treatment.
Cancellation Policy for Lir Spa & Hair@Hillgrove: At least 72 hours notice should be given if you wish to alter or cancel your appointment. There is a 50% cancellation fee if the treatment is cancelled less than 72 hours prior to booking. If an appointment is not cancelled, or is cancelled on the day of the booking, 100% of the treatment price will be charged.
When booking a €40 Spa Special, please ensure to state this when booking, so you receive the discount.
Should you feel you did not receive our normal standards on your visit,
please email: Monique Madden, General Manager on firstname.lastname@example.org