• €10 Cheaper Than Any Other Site
  • No Booking Fee
  • 24 Hour Free Cancellation
  • Failte Ireland Safety Charter Approved

Hillgrove Hotel & Spa Terms and Conditions

Hotel Privacy Policy

A full copy of our privacy policy is located here

Rate Terms

Cancellation is strictly with a minimum of 48 hours’ notice. Cancellations later than 48 hours prior to the arrival date will incur a cancellation charge of one night’s accommodation. A non-arrival without cancellation will automatically be charged the cost of the 1st night’s stay. All rates quoted are subject to availability.

Hotel Terms

Terms and Conditions


  • Please note that different terms, conditions, and cancellation policies in relation to all online bookings via the hotel website may apply depending on the room or rate type selected. Please carefully read the room rate details that are provided before you make your online booking. We advise you to check through the rate details before making your online reservation.
  • Credit card details are required to guarantee your reservation at the time of booking. No charge will be made to your credit card at the time of booking (*excluding prepaid offers). Reservations cancelled outside of the cancellation policy will incur a penalty equivalent to a one-night stay which will be deducted from the credit card provided at the time of booking.
  • Prepaid/advance purchase offers require the full amount will be taken from the card provided at the time of booking and are non-refundable and non-transferable.
  • Group bookings are subject to different terms, conditions and cancellation policies depending on the contractual agreements for each individual group with the hotel.
  • Your booking details will be specified in the confirmation email/letter provided. Should you wish to amend any booking details for your upcoming stay, please contact the reservations department of the hotel immediately to request assistance with your booking. Booking amendments on the day of arrival are subject to availability.

Cancellation Policy

  • Should you need to cancel your reservation, please do so more than 48 hours prior to your arrival. Reservations cancelled less than 48 hours prior to arrival will be charged the equivalent of one night’s stay of accommodation.
  • Provisional bookings (those without Credit Cards) are held for 24 Hours.
  • Prepaid/advance purchase offers do not allow for cancellation at any time after booking and require the full amount will be taken from the card provided at the time of booking. This prepayment is non-refundable and non-transferable.
  • Group bookings will have their cancellation policy specified within their group contract.


  • The property reserves the right to pre-authorise cards prior to arrival. Should the card decline, they also reserve the right to advise of this accordingly and request cancellation of the booking within the cancellation policy.
  • For prepaid offers the full amount will be taken from the card provided at the time of booking and is non-refundable and non-transferable.
  • Cash payments are welcome at the hotels. If you choose to pay in cash upon arrival, a security deposit will be requested, along with a photo ID. Acceptable identifications include a passport or driving license.
  • All bookings require a Security Deposit to be paid on arrival in addition to full payment of your accommodation costs. A charge of €50.00 per night applies which can be paid by a pre-authorisation on a Credit Card or payment on a Debit Card. This amount is refunded within 12 hours after your departure.

Check-in / Check-out

  • Check-in: from 4 pm on the day of arrival. Early check-in requests are subject to availability on the day of arrival.
  • Check out: by 12 noon on the day of departure (late check-outs will incur additional charges on departure).
  • Persons under the age of 18 years will not be allowed to check-in if unaccompanied by a parent/guardian.

Online Check-in / Check-out

  • You can check in online from 4.00pm on the day of arrival using the weblink provided to the email address used to make the booking in advance of your arrival.
  • This link can also be used for express checkout on the morning of your departure.
  • Keys can be collected at reception. Identification will be required to verify your identity. Acceptable identifications include a passport or driving license.
  • To check in online you will need your hotel booking reference and surname.
  • Prepayment in full of your total accommodation costs will be taken during the online check-in.
  • Should you wish to charge items to your room during your stay with us, please speak with a member of the reception team on your arrival who will assist with this request.
  • Bookings made via a third-party website are not eligible for online check-in.
  • Persons under the age of 18 years will not be allowed to check-in if unaccompanied by a parent/guardian.

Non-Arrival Policy

  • In the event of a guest’s non-arrival (no-show), the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed back to the company where credit facilities are established.

No Smoking Policy

  • The hotel operates a no-smoking policy throughout the hotel, with smoking permitted only in designated smoking areas on the grounds of the hotel.
  • All bedrooms and public areas are non-smoking.
  • The hotel respectfully requests that guests do not smoke in the rooms and public areas and instead use the dedicated outdoor smoking area.
  • Anyone found to be smoking or having smoked in a hotel bedroom will be subject to a deep-cleaning fee of €200. This amount will be charged to the credit card details provided at the time of booking.
  • Misconduct and damage to hotel property
  • In the event of the guest’s behaviour being unacceptable to the Hotel, the Management reserves the right to insist on the offending individual(s) immediate departure from the hotel.
  • Furthermore, the guest undertakes to pay all reasonable costs incurred in making good any breakages or damage to the Hotel directly or indirectly from the behaviour or conduct of the guest or the guest’s visitors.
  • We reserve the right to make a charge to the guest’s credit card in case of damages.
  • Please be informed that guests are not allowed to have any non-registered guests in their bedrooms at any time during their stay.


While every effort has been made to ensure the accuracy of all material on this website, the hotel does not accept direct, indirect, or consequential liability for loss or damage due to any errors or omissions.

Best Rate Guarantee

Hillgrove Hotel & Spa guarantees that the best rates are found when booking directly on the hotel website – https://www.hillgrovehotel.com/.

Latest Updates