Hillgrove Hotel Leisure & Spa Wins 2017 Certificate of Excellence
Hillgrove Hotel Leisure & Spa Monaghan today announced that it has received a TripAdvisor® Certificate of Excellence. Now in its seventh year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, restaurants and attractions located all over the world that have continually delivered a quality customer experience.
“TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travellers”, said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honour businesses that are actively engaging with customers and using feedback to help travellers identify and confidently book the right property at the right price.” The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
HILLGROVE HOTEL, LEISURE & SPA NAMED WINNER AS ONE OF IRELAND’S TOP 25 HOTELS IN 2016 TRIPADVISOR TRAVELLERS’ CHOICE AWARDS.
Recognition of excellence
HotelsCombined recognize Hillgrove Hotel Leisure & Spa amongst the best hotels in the Ireland
Monaghan, Ireland, 5 July 2017- HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within the Ireland. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 9.0/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Property name boasts a high satisfaction rating among guests and travel industry experts, receiving 1275 reviews for an impressive rating of 9.0 out of 10.
The property manager said:
“Hillgrove Hotel Leisure & Spa are delighted to have been awarded the HotelsCombined award, says Sharon McMahon Sales & Marketing. “This award goes to our absolutely amazing staff, for their continuous hard work and loyalty. The majority of our reviews and our Guest comment cards, praise our staff for being some of the friendliest and most efficient they have ever met, and we agree. We are so lucky to have them and our loyal customers too. Thanks everyone”
“We are thrilled to be working with the best hotels in the Ireland and Hillgrove Hotel Leisure & Spa is certainly among them” said Paulina Krolikowska, market manager of HotelsCombined Ireland “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.”
“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.
For more details, visit: https://www.hotelscombined.co.uk
Hillgrove Hotel Leisure & Spa Win Best Family Hotel Ireland for Second Year in A Row
General Manager of the 4 Star Hillgrove Hotel, Leisure & Spa in Monaghan, accepting Best Family Hotel 2015 Award from Awards host, Pamela Ballentine of RTE fame. This is the second year in a row, the Hillgrove Hotel have been honoured with this prestigious Award.
Here at the Hillgrove Hotel we pride ourselves in giving the very best customer care possible to all our guests. We would like to take this opportunity to thank you all for helping us achieve our Certificate of Excellence tripadvisor Award and our Best Family Hotel in Ireland Award. We look forward to receiving further awards in the future.